Terms & Conditions
STANDARD TERMS AND CONDITIONS – CND Travel
1. Application
1.1 All services rendered by or on behalf of CND Travel (Pty) Ltd (‘CND Travel’) are subject to the terms and conditions (‘the Terms and Conditions’) set out below.
1.2 These Terms and Conditions should be read and understood prior to the Customer confirming his/her booking. The Customer must not confirm any booking unless he/she understands and agrees herewith. Upon doing so, the Customer is deemed to have read, understood and tacitly accepted these Terms and Conditions and to have the authority to do so on behalf of the person/s in whose name/s the ultimate reservation/s or booking/s are made and/or provided and/or the person/s to whom the services are rendered (collectively referred to as ‘Customer(s)’), notwithstanding the Customer(s)’failure to sign these Terms and Conditions.
1.3 We may, at any time, and at our sole discretion, modify these Terms and Conditions, with or without notice to the Customer. Any such notification will be effective immediately upon public posting on our website.
2. Airlines and other third-party service providers.
2.1 Reservations for air travel are only facilitated through CND Travel and any right of recourse the Customer may have, will lie solely against the relevant airline. CND Travel gives no warranties with regard to the provision of such services, whether express or implied. The relevant airline’s terms and conditions (which constitute the Customer(s) ticket(s) when issued), shall constitute the sole contract between the airline and the Customer. Copies of such terms and conditions are available upon request.
2.2 CND Travel represents various other third party suppliers engaged in or associated with the travel and/or accommodation industries, such as hotels, cruise companies, car hire and/or other service providers or suppliers (which, together with the airlines are collectively referred to as “the Supplier(s)’) as agent , sub-agent or broker only and, accordingly, accepts no liability for any loss, damage (including loss of profits or consequential or special damages), injury, illness, harm or death (except if such loss or damage arises from the gross negligence or wilful misconduct of CND Travel or any person acting for or controlled by CND Travel), which any Customer may suffer as a result of any act or omission on the part of or the failure of the Supplier to fulfil its obligations, whether in relation to travel arrangements, accommodation or otherwise.
2.3 CND Travel will make every effort to ensure that all arrangements and services connected with the Customer’s travel arrangements are carried out in the most efficient and effective way possible. However, being agent, sub-agent or broker, CND Travel does not have direct control over the provision of services by Suppliers and, whilst Suppliers are in all cases selected with the utmost care, CND Travel does not accept liability for any errors and omissions of such Suppliers. It is the Customers’ responsibility to satisfy themselves with any local laws and applicable insurance options, if any, for any facilities used or hired.
3. Package Price
3.1 Prices at the time of invoicing are based on current airfares, taxes, hotel rates and the current rate of exchange.
3.2 CND Travel reserves the right, without prior notification, to adjust prices in accordance with increases in airfares, air fuel taxes, seasonal adjustments, government and/or airport taxes and in the event of any currency and/or price adjustments, which may become effective up to the date on which full payment is received by CND Travel, except where subsequent increases are imposed by a Supplier in terms of its own terms and conditions, which shall prevail.
3.3 Package prices do not include airport taxes, which are listed separately, as well as any other items not listed on the confirmation.
4. Special Requests
Should the Customer have any special requests, these should be conveyed at the time of booking. CND Travel will endeavour to comply with special requests; however, CND Travel cannot guarantee that these special requests will be met.
5. Pricing Errors
Whilst CND Travel makes every effort to ensure the accuracy of the pricing information provided, regrettably errors do occasionally occur. When we become aware of any such error, the Customer will be notified as soon as is reasonably possible. If a booking is already in place, the Customer will have the choice to either continue with the chosen itinerary at the corrected price or amend to a different holiday. CND Travel is entitled to cancel the booking if the Customer does not wish to accept the correct price that applies to his/her travel arrangements and the cancellation provisions herein will apply.
6. Reservations and Payment
6.1 Upon confirmation of a booking, the following payments are due:
6.1.1 A non-refundable, non-transferable deposit of required % of the total land price is payable at the time of making the Customer’s reservations. The balance of the tour price is payable not less than 12 (twelve) weeks prior to departure and
6.1.2 In addition to the land deposit, the total cost of air tickets and airport taxes must be paid by the due date as stipulated by the airline concerned.
6.2 By making payment, using any means whatsoever, the Customer warrants that it has acquainted itself with, and unequivocally accepts, these Terms and Conditions
6.3 It is the responsibility of the Customer to ensure that the Booking Form is submitted together with confirmation of payment. If the Booking Form is not submitted to CND Travel timeously, tickets and vouchers will be issued as per our confirmation. Any changes to tickets after they have been issued will result in additional costs to the Customer
6.4 Please note that: FAILURE TO PAY ON TIME WILL RESULT IN THE AUTOMATIC CANCELLATION OF THE CUSTOMER’S BOOKING and the cancellation provisions herein will apply. Reservations only become firm bookings when CND Travel confirms that it has received the Customers’ non-refundable, non-transferable deposit.
7. Travel Documents
7.1 It is the responsibility of each Customer to ensure that he/she is in possession of the correct documentation prior to departure.
7.2 CND Travel shall not accept responsibility for any consequences of any nature whatsoever, arising from the Customer failing to ensure that he/she has complied with the necessary health/passport/visa/re-entry permit requirements. Passports must be valid for a minimum of 6 (six) months after the Customer’s intended return date to the Republic of South Africa.
8. Travel Insurance
8.1 Travel insurance is essential. Within 24 (twenty-four) hours of making a payment towards the travel arrangements, the Customer must ensure that he/she has purchased adequate travel insurance including, but not limited to, cover for cancellations due to a national disaster, pandemic such as the coronavirus, sickness, accident or injury, death in the family, as well as travel curtailment, baggage and sports equipment, medical emergencies etc. It is vital the Customer reads the policy wording to ensure he/she is fully aware of what is covered and what is excluded from the policy.
8.2 CND Travel will not be held responsible or liable if the Customer fails to take adequate insurance cover. Should the insurers dispute their liability for any reason, the Customer will have recourse against the insurers only.
